Buy now, pay later
Buy now, pay later

Enjoy your Lightswing® right away

30 days to change your mind
30 days to change your mind

So you have time to think about it

Order before 4pm for same day shipping
Order before 4pm for same day shipping

We'll prepare your order the same day

  1. Home
  2. Knowledge Base
  3. 7. Shipping & return

7. Shipping & return

Can I provide a different shipping address?

Yes, that’s possible. During checkout, you can provide a billing address and a different shipping address. Please note that the...

How can I return an item and what is the return period?

If you want to return an item purchased through our webshop, you can register the return on the returns page....

I haven’t received my package, what should I do?

That’s unfortunate! The best way to reach us is by email, including your question and the order number of your...

In what countries can’t you order the lightswing?

Unfortunately, we cannot ship Lightswing® within europe to Switzerland and Norway.

When will I get my money back?

When we receive the returned item, you will receive your refund within 14 days at the latest.

When will my order be deliverd?

Delivery takes an average of 1-2 business days in the UK, Belgium, Germany and The Netherlands. Order from outside this...

Where can I find my Track & Trace code?

Once your order is processed, you will receive a Track & Trace code by email.